CCaaS · Profile
Genesys Cloud
Cloud-native contact centre with global voice, AI and digital channels
Global
Starting
$184/mo
SLA
99.99%
Reliability · 12 weeks
99.981%observed
HIGH 100.00%
LOW 99.94%
Operational scoring
Hidden fees risk3/5
Support quality5/5
Scalability5/5
Deployment19 days
Latency32 ms
Failover—
Ideal use cases
- Enterprise contact centres
- BPOs
- Regulated CX operations
Geographic strength
Global
Integrations
FortinetCiscoMeraki
Contract terms
Month-to-month