CCaaS · Profile
Amazon Connect
Pay-per-use cloud contact centre on AWS with global region coverage
Global (AWS regions)
Starting
$160/mo
SLA
99.99%
Reliability · 12 weeks
99.960%observed
HIGH 99.99%
LOW 99.93%
Operational scoring
Hidden fees risk1/5
Support quality4/5
Scalability5/5
Deployment17 days
Latency54 ms
FailoverCompatible
Ideal use cases
- AWS-native organisations
- Variable-volume CX
- Startups to enterprise
Geographic strength
Global (AWS regions)
Integrations
ServiceNowSalesforceSlack
Contract terms
Annual or 3 yr